iTrek Travel Insurance Reviews

Customer ratings for this product 4.5 from 3 ratings

iTrek Travel Insurance operates online only to provide its customers with the best possible price. iTrek provides 4 levels of Travel Insurance cover wtih different levels of coverage and limits. Review the Schedule of Benefits and Product Disclosure Statement carefully to ensure that you are adequately covered as the cheaper insurance is very limited. Read iTrek travel insurance reviews below or leave your own to help other travellers make the right choice.

Summary of iTrek Travel Insurance (Platinum)

iTrek Travel Insurance website Medical Cover
Unlimited Medical Travel Insurance Unlimited
Luggage Cover
Luggage Insurance $5000
Laptops, Mobile Phones, iPod, Camera
Item limits $3000 for personal computers, video recorders or cameras. $1000 for mobile phones. $750 max for each other items.
Sports and Activities Cover
Sports and Activities cover Good Range, includes some Snow and Ski cover
Cancellation Cover
Cancellation Limit Unlimited
Excess
Travel Insurance Excess $100

Website: http://www.itrek.com.au

Phone Number: 1300 884 430
Claims: 1800 339 663

Underwriter: Chartis (Formally AIG Australia)

Emergency Service Provider: Travel Guard
Contact Method: Reverse charge call

24 hour emergency assistance call:
+60 3 2772 5597, + 61 2 9251 4298

Maximum Age: 65

Children Covered: Under 21 dependant children are covered under family policy (Under 25 if Tertiary Student)

Extension Available: Yes
Additional Length: 18 months

Schedule of Benefits

Type of Benefit Single
Overseas Medical and Hospital Expenses Unlimited
Overseas Emergency Assistance Included
Overseas Emergency Dental Expenses $500
Repatriation of Remains $15,000
Cash in Hospital Overseas $5,000
Additional Emergency Expenses $5,000
Personal Liability $1,000,000

Schedule of Benefits

Type of Benefit Single
Overseas Medical and Hospital Expenses Unlimited
Overseas Emergency Assistance Included
Overseas Emergency Dental Expenses $500
Repatriation of Remains $15,000
Cash in Hospital Overseas $5,000
Additional Emergency Expenses $10,000
Cancellation Fees and Lost Deposits $10,000
Personal Liability $1,000,000

Schedule of Benefits

Type of Benefit Single
Overseas Medical and Hospital Expenses Unlimited
Overseas Emergency Assistance Included
Overseas Emergency Dental Expenses $500
Repatriation of Remains $15,000
Cash in Hospital Overseas $5,000
Additional Emergency Expenses $10,000
Cancellation Fees and Lost Deposits $15,000
Luggage and Personal Effects $5,000
Personal Liability $2,000,000

Schedule of Benefits

Type of Benefit Single
Overseas Medical and Hospital Expenses Unlimited
Overseas Emergency Assistance Included
Overseas Emergency Dental Expenses $500
Repatriation of Remains $15,000
Cash in Hospital Overseas $5,000
Additional Emergency Expenses $10,000
Cancellation Fees and Lost Deposits $Unlimited
Luggage and Personal Effects $5,000
Luggage Delay $250
Alternative Transport Expenses $5,000
Travel Delay $5,000
Travel Documents, Credit Cards, & Travellers Cheques $5,000
Theft of Cash $250
Resumption of Trip $5,000
Personal Liability $2,500,000
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4 Comments

  1. When our overseas transport, our flight, was delayed, it meant that we would not arrive on time.
    We caught the next flight possible.
    this is the response.
    first uploaded receipts – they said they did not get them
    emailed PDF’s and JPG’s – they said unable to open them
    recompiled with alternate programs – they accepted them
    Section 13 Alternate Transport Expenses, states
    “We will pay your Reasonable additional travel expenses to reach a wedding, funeral, conference, sporting event or prepaid travel/tour arrangements on time if your scheduled overseas transport is cancelled, delayed, shortened or diverted and that means you would not arrive on time.
    Our prepaid travel/tour arrangement was to arrive in Brisbane, prepaid on the 1/9/2018.
    they replied
    “We appreciate you wanted to return home from your trip on time, however, arriving home is not a planned event”
    then
    ” Pre-booked tour arrangements in this instance refer to tours provided by tour operated by tour companies and guides.
    Self guided arrangements are not considered tours.”
    They constantly quote words that are not in their PDS or refer you sections that mean where you don’t meet the criteria. they try to discourage you off from claiming.

  2. We took out platinum travel insurance with itrek about $1600 for two people for 12 months..was a really good price for the inclusions in the policy and in gereral..ne way I got really sick in Cusco, Peru..ambulance heaps of medical attention..scanns ekg’s, drags, ultra sounds, lost of meds..in hospital for 4 nights. We rang I trek.. It all went through travel guard..very easy! They said just have the doctor get them a report and get better.. Truly didn’t think it was going to be that easy.. So I was on a trek at the time…had to abandon it the first day in.. we had to cancel some other pre planned travel too.

    I was truly amazed that when I put a claim in for $2000 to cover lost travel plans…a hotel to hang around the area close to the hospital.. It got all approved..omg we were so impressed! I was not out of pocket $1 and they approved everything.. Truly if your looking for cover GET THIS!! There was the expected mountain of paperwork to fill in, and keep all your receipts! Soo basically I’m up $400 more than my insurance cost brilliant..if itrek read these.. See you guys next year on my trip to Europe..

    Rating: 5
  3. iTrek were great for me. I needed medical help while in Thailand and they really helped with the hospital. Made the whole process painless. I will go with iTrek again.

    Rating: 4

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