1. Submitted a claim in December2021 and have been waiting for confirmation if the car is repairable or not. I called the repair shop today to find out the claims assessor has been sitting on quote for repairs for the past 2 weeks and has done nothing, Apparently their on leave and no one else can do their work for them.
    Customer service have been terrible/useless to deal.

    Rating: 0.5
  2. Would have given a 0 if it were possible. Had a kangaroo jump in front of my work ute and the amount of time I have to wait for it to be even reviewed is absurd. I will lose my business (I am a self employed plumber) due to the incompetence of this company and to say that I am angry and frustrated is an understatement to say the least. This is my first ever insurance claim (29 yrs old), no offer of a replacement vehicle while I wait for them to make up their minds as to when they will review the damage, as a matter of fact there has been no help at all. I had to wait a week and a half to find out by the smash repairer that they had still not heard from AAMI so I had to go out of my way to see what the deal was. I thought getting through the last 2 years was hard enough. My young family and I had just hung in there to get through. For something like this to happen is absolutely devastating. My business will now no longer exist and we will more than likely lose our house as a result of this. I have no words. Please learn from my mistake and take your business elsewhere as you’ll be kicked the the curb without hesitation. UNLUCKY YOUR’E WITH AAMI.

    Rating: 0.5
  3. We had the best first insurance claim experience!

    Never met with an accident before, never had to deal with insurance before. So I turned to reviews online to see how other people went about their experiences. Guess what? I only found terrible reviews and distraught experiences. Definitely gave me a few sleepless nights. I have therefore decided to share my complete experience with other first-timers like me so they aren’t as petrified of insurers as I was.

    So we bought a brand new car, our most expensive purchase ever! And this P-plater ran into the rear end of it on Day 2! Sure enough, I got all his details – the car plate number, his driver licence photo and his phone number (note – these are imperative if you want to avoid paying excess in a no-fault claim). Called AAMI and was taken care of almost instantly. They filed a claim online, had the car booked in for repair on the very next business day. From the repairers, an Uber was booked for me to the closest Hertz car hire where a car was ready for me to drive until mine came back. Day 3, I received a call to say my car was all new again and ready to be picked up. Simply dropped off the rental, took the uber they booked for me to the repair centre and drove off like the incident never happened. Genuinely, felt like every penny of that insurance premium was worth it given how seem less the experience was.

    If you’re someone that’s reading this because you’re choosing an insurance company – I 100% recommend AAMI! If you are someone that is about to file your claim, please share your experienc here – GOOD OR BAD. It can really help calm someone’s nerves.

    Rating: 5
  4. I would recommend avoiding.AAMI. They have denied a legitimate claim with trumped up reasons using an exclusion which should not apply to a simple car theft claim.

    Rating: 0.5
  5. AAMI looks cheaper comparing to other service but they really have a poor service. I had to make more than 50 calls to settle my claim my sides which they never make any attemp to contact me at all. Had to stay on 40-45 minutes on hold.. personal belongs were capped 1000 limit where an ipad itaelf cost $900. So rude staffs, have no idea what they were explaining. Charged for whole year premium but disnt allow me to add new car under same policy after other car got writtwn off. Put a complaint where their managers werent helpful on any cases. Spoke to them multiple time about thia with no progress. Same issue with hire too. Absolutely terrible service. At the end they blocked me on facebook as I wrote about their service experience.. i wouldnt recommend or go with Aami anymore.

  6. My smash repairer sent a quote saying the external damage was $1400 but the car would likely be a write off due to bent chassis. The assessor told him to get me back in to jack my car up to assess the structural damage. When he found out I wanted a cash settlement he told me the quote was $1400 and closed the claim and won’t return my calls. I have the smash repairer on a call recording with AAMI telling them the car is a write off and that he was advised by the assessor to do a comprehensive quote. The assessor denies this and AAMI is simply telling me the car was cash settled already. I didn’t agree to this, I told the assessor I didn’t approve the price. That call was recorded as I was advised by the assessor but AAMI says it wasn’t.

    Rating: 0.5
  7. Hi .my car was stolen 2 month ago .they have not not finalized yet. They have long process . Customer service is worst . Whenever I called them any update of claim ,they always said in process ….

    I have been suffering without car .. they don’t have feeling about it.

    No good service , poor service

    Rating: 0.5
  8. Pathetic service. It has been 11 weeks since the claim is made with AAMI and it is still “under review”. It seems they are not interested in actually honoring a claim but have ongoing stalling tactic of not paying for the damages. This is misleading to all their consumers based on their promotional advertising. Awful experience.

  9. Have been with AAMI for quite a number of years. Had a vehicle accident no fault of mine. After nearly 2 weeks I was eventually informed the vehicle was a write off (NO BREAK DOWN OF WHAT NEEDED REPAIR) THE INCIDENT WAS ONLY MINOR. Now the fun begins. The years insurance that has just been paid is now NULL AND VOID a loss of some hundreds of dollars. Was NOT informed to remove all personal items from vehicle so I now have to travel 1 hour away to get my items at a further cost to myself. Have to also travel some 3/4 hour away to hand the hire car back with no offer of even an UBER to get me home. Basically if your car is a write off, so it would appear is the customer. NEVER AGAIN, certainly no after care service.

    Rating: 0.5
  10. AAMI used to be a great insurer with quality repairers.

    I had a small chip and a broken rear window in my brand new $131,000 2019 Discovery and they made me use their repairer who could not even put the lettering back straight.

    Repair looks like a four year old did it. I am ashamed to drive it and will get it fixed at my own cost. “Lucky, you’re with AAMI” no “God help me, I’m with AAMI” is more accurate!

    All hot air about satisfaction. AAMI is now a foreign staffed call centre with deflect, ignore and frustrate strategies.

    Stay well away.

    Rating: 0.5
  11. Extremely poor level of service. I was in an accident and my car was not towed for over a week. Every time I called there was a person who told me something different. They did not seem to make any notes it seems. Lies and false promises. Also please be aware, I was also told by a panel beater that AAMI repairers do shoddy work using cheap car parts that are not genuine. My car was checked and found to have been replaced with cheap parts that were not genuine. They also take an excess out of you and then recover costs from the other party. apparently this has been a game they have been playing for quite a while. Please warn anyone you know and let your family and friends know so that they do not fall prey to AAMI. I think a class action against AAMI is needed.

    Rating: 0.5
  12. After being a dedicated customer for the last ten years I recently had to lodge my first claim with AAMI. I was in an accident on a major freeway and crashed into the car in front of me. AAMI were quick to organise a repairer and I was told there was no mechanical damage – just panel beating required. When I picked up my car I could immediately tell something was wrong with the engine. It was loud and rough sounding and didn’t respond like it did prior to the accident. 24 hours later the check engine light started flashing and I contacted AAMI to tell them it needed to go back to the mechanic. The mechanic told AAMI that the engine problems were unrelated to the accident so AAMI are refusing to repair the issues. My car was purchased brand new less than three years ago and has only done 50,000km. It never had any form of engine trouble prior to the accident! It is ludicrous to conclude that the issues with my car are not a consequence of the major accident it was involved in. Initially AAMI agreed to provide a second assessment given the obvious problems with the repair job. They have since reneged on the second assessment and I am now beginning proceedings with the ACCC. Avoid AAMI at all costs!!!! They will do the minimum required to get your car back on the road and then take zero responsibility for the shoddy repair job. I cannot begin to express by utter disappointment and fury at how this issue has been handled and how I have been treated.

    Rating: 0.5

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