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Travel Insurance Direct (TID) Reviews

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Customer ratings for Travel Insurance Direct (TID) Reviews

3 from 3 customer reviews.

Travel Insurance Direct (TID) are quickly becoming a major player in the Australian online travel insurance scene with their cheap prices and good levels of customer support. Review their level of cover to determine if it provides enough protection for your holiday. Travel Insurance Direct recently changed their underwriter from Allianz to Loyds of London. This may have changed parts of their policy so make sure you read the PDS to ensure you are still covered for what you need.

Summary of Travel Insurance Direct cover

TID Travel Insurance websiteMedical Cover
Unlimited Medical Travel InsuranceUnlimited
Luggage Cover
Luggage Insurance$12000
Laptops, Mobile Phones, iPod, Camera
Item limits$4,000 for laptop, notebook, handheld computer, camera or video camera. $700 max for each other items.
Sports and Activities Cover
Sports and Activities coverGood Range, includes some Snow and Ski cover
Cancellation Cover
Cancellation LimitUnlimited
Excess
Travel Insurance Excess$100

Details


Website: http://www.travelinsurancedirect.com.au

Phone Number: 1300 843 843
Claims: 1300 728 025

Underwriter: Lloyds

Emergency Service Provider: Specialty Assist
Contact Method: Reverse charge call to Australian number or local number in a limited number of countries

24 hour emergency assistance call
+61 7 3305 7499 (reverse charge from overseas)

Maximum Age: 80

Children: Yes. Family policy includes dependent children/grandchildren under the age of 21 at the date of policy issue.

Extension Available: Yes
Additional Length: up to 6 months


International Holiday


Schedule of Benefits

Benefit TypeSingleFamily
Medical Expenses Incurred OverseasUnlimitedUnlimited
-Emergency Dental$500$500
Cancellation CostsUnlimitedUnlimited
Additional Expenses – Medical EvacuationUnlimitedUnlimited
Loss Of Income$10,000$20,000
(sub-limit of $1,500 per month)
Out Of Pocket Expenses$6,000$12,000
(sub-limit of $50 per day)
Travel Delay$2,000$4,000
(sub-limit of $200 per 12 hours delay)
Return Airfare$6,000$12,000
Resumption Of Trip$3,000$6,000
Special Events$2,000$4,000
Rental Vehicle Excess$4,000$4,000
Return Of Rental Vehicle$1,000$1,000
Domestic Pets$500$500
Trip Disruption$2,000$4,000
Hijacking$2,000$4,000
Withdrawal Of Services$500$500
Snow Skiing Piste Closure$1,000$2,000
Snow Skiing Benefits$1,000$2,000
Snow Skiing Equipment Replacement$1,500$3,000
Bad Weather and Avalanche Closure$1,500$3,000
Domestic Services$500$500
Accidental Death$25,000$50,000
Total Permanent Disability$12,500$25,000
Luggage & Personal Effects
(sub-limits on laptop, notebook and hand held computers, video cameras and cameras up to $4,000 all other items $700)
$12,000$24,000
Personal Liability$2,500,000$2,500,000


Annual Multi Trip including Business


Schedule of Benefits

Benefit TypeSingleFamily
Medical Expenses Incurred OverseasUnlimitedUnlimited
-Emergency Dental$500$500
Cancellation CostsUnlimitedUnlimited
Additional Expenses / Medical EvacuationUnlimitedUnlimited
Loss Of Income$10,000$20,000
(sub-limit of $1,500 per month)
Out Of Pocket Expenses$6,000$12,000
(sub-limit of $50 per day)
Travel Delay$2,000$4,000
(sub-limit of $200 per 12 hours delay)
Return Airfare$6,000$12,000
Resumption Of Trip$3,000$6,000
Special Events$2,000$4,000
Rental Vehicle Excess$4,000$4,000
Return Of Rental Vehicle$1,000$1,000
Domestic Pets$500$500
Trip Disruption$2,000$4,000
Hijacking$2,000$4,000
Withdrawal Of Services$500$500
Snow Skiing Piste Closure$1,000$2,000
Snow Skiing Benefits$1,000$2,000
Snow Skiing Replacement$1,500$3,000
Bad Weather and Avalanche Closure$1,500$3,000
Domestic Services$500$500
Accidental Death$25,000$50,000
Total Permanent Disability$12,500$25,000
Luggage & Personal Effects
(sub-limits on laptop, notebook and hand held computers, video cameras and cameras up to $4,000 all other items $700)
$12,000$24,000
Personal Liability$2,500,000$2,500,000
Business Equipment$5,000$5,000
Hire Business Equipment$1,000$1,000
Recreate Business Documents$1,000$1,000


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4 Reviews

  1. TID - June 1, 2012

    Hi Chris,
    we take our customer service very seriously and would really like to investigate your claim issue. If you go to http://service.travelinsurancedirect.com.au/customer/portal/emails/new

    and tell us your policy number and the issue with your claim we will investigate.

    Unfortunately, from this post there just isn’t enough information to get in touch with you.

    Hope to hear from you.

    Alison

  2. Sam - April 30, 2012

    I have not claimed with travel insurance direct but have taken their insurance for 2 trips. They were the cheapest I found after I used a coupon. Good limits on computer gear.

    Rating: 4
  3. Chris - April 23, 2012

    I have not been happy at all.
    You have to pay upfront while getting care at the hospital and when a very expensive camera was lost which cost around $800 all I received was $250 and the camera was under 12 months old. When questioning a representative they said I should look at the fine print and they can make their own assessment on what should be paid.
    I would strongly suggest you look at other insurance for travel as friends have had much better service from other companies.

    Rating: 2
  4. Sue - November 12, 2011

    I always buy with this company as it is unwritten by a insurance comapny i have heard of, and it is excellent value. On one of my many trips overseas I had a claim for almost $400 on a small damage repair on a motorhome in New Zealand. and I had no problems it went straight through. I would recommend this insurance company as it is affordable to the young and i purchase it for my uni student daughter all the time when she travels, shop around and you will see this is good value.

    Rating: 4

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